Terms and conditions

RESERVATION TERMS

Rooms pricing when sleeping in separate beds

All our Studios are equipped with a double bed. This room type serves people that sleep together. If visitors decide to sleep separately, then the sofa bed must be made. The room is then considered as a 3 persons room.  The extra person charge covers the costs of linen (sheets and towels) and extra cleaning required.

Deposit

All reservations require a 30% deposit of the total cost. It is payable during reservation using bank transfer after the reservation process. The room is reserved for a limited time until the transfer is completed. This time is clearly stated at the reservation email or given to the customer by the reservation means of communication. When inquiries are made through email and during the time of those email inquiries no rooms are reserved or are implied unless explicitly indicated by our reservations manager.

Children

Children more than 5 years old are welcome. Children less than 5 years old cannot be accommodated due to many reasons. We mean no disrespect to families but Donoussa is a very remote destination with no baby care, no hospitals, no pharmacy stores and infrequent boat schedules. Furthermore our accommodation is built with many steps involved so baby trolleys are unable to approach. Steps can sometimes become dangerous for injuries especially to children playing. Please note that there are no baby cots available. Finally, families with babies or small children usually need a kitchen to prepare meals for them. Our rooms are not equipped with such kitchens, only kitchenettes for the preparation of small and fast meals. Please look at the pages of our rooms where more details are detailed on what the kitchenettes of our rooms can offer.

Children more than 5 years old can stay for free when they do not occupy any extra bed of a reservation. That means that a family of 2 adults and a child of 5 years old will pay for a room of 2 adults only if the child will sleep in their bed. If the family decides that the child will sleep in an extra bed (where this is provided) then the child will be charged as an extra adult.

Minimum stay and Maximum stay

The minimum stay for any reservation is 3 nights unless explicitly stated otherwise. The maximum stay for any reservation is 15 nights.

Pets

No pets are allowed (dogs, cats etc.) in our acommodation.

Unannounced visitors

No more people than those agreed intially at booking time are allowed to stay in any room in our accommodation. If any violation is discovered for any reason (e.g. appearance of a sudden guest for the already staying guests, invitation for third party guests to stay in the accomodation etc.), the management may cancel the reservation of existing residents entirely and evacuate the room by legal means in accordance with the Article 8 of law 1652/30.10.1986 (FEK 167 A’). In order to avoid such circumstaces, unpleasant for the management and guests, it would be prefereable that the management is informed of the individual case or incident (e.g. sudden visitor of already staying guests) and finding an agreement on the matter so that legal settlement is avoided.

Check-in & Check-out

During high season periods (determined by boat schedules – usually after the beginning of June) the check-out needs to occur by 11.00 am

Check-in and check-out are almost always based on the arrivals and departures of boats.
Boat of arrival/departure information is a requirement and always requested during online/phone reservation.
At every arrival we will be waiting for you at the entrance of our accommodation at the time you have informed us during your reservation or we will pick you up from the port if it has been previously arranged. However, if you do not arrive at or depart from our accommodation by boat (eg arrival from/departure to another accommodation on the island) then the check-in and check-out are arranged with the customer based on the availability of the accommodation. Also if you wish to delay your check-in time after your boat arrives please inform us.

Parking

If you come by car or motorbike you can park just below our accomodation in the open area just outside the accommodation’s building. Alternatively you can park in the municipal parking lot of the island located in the port.

Breakfast

We do not provide breakfast yet, unfortunately. However, the village bakery is only 4 mins away so you can buy anything you want for your breakfast. 

CANCELLATION POLICY

Cancellations

Cancellation charges of a reservation with deposit paid:
– 21 days before arrival: Free (deposit return)
– From 21 to 7 days before arrival: charge 30% of total stay value (deposit withheld)
– From 7 days to the day of arrival: charge 100% of total stay value (full amount minus deposit charged to your card)

Cancellation charges during your stay:
– If you decide to leave before the end of your reservation, regardless the reason, the full amount of the reservation will be required. (full amount minus deposit charged to your card)

Changes

Changes can be made up to 7 days before the arrival date for free (based on availability) and refer only to the same set of reservation days. If the change concerns a reduction in the days of the total stay, the reservation is considered a cancellation and the total payable amount of the reservation will remain the same as the original reservation.
The deposit will normally apply to the new reservation.
If there is no availability, then the charge follows the above cancellations table.

Non-show

The fee for non-show in every case is 100% of the value of your stay